Refund Policy

  • Home

  • / Refund Policy

Last Updated: 2024/11/16

At MakeUser, we strive to provide exceptional service and ensure you're happy with your investment in our digital marketing solutions. This Refund Policy outlines the conditions under which a refund may be granted.

General Policy

  • Refunds are typically offered on a case-by-case basis.
  • We encourage clear communication throughout the project to avoid misunderstandings and ensure project alignment with your goals.
  • Refunds are not offered for completed projects where services have been rendered as agreed upon.

Eligible Refunds

  • Project Cancellation Before Work Begins: If you cancel your project before any work commences, you will receive a full refund.
  • Unforeseen Circumstances: In rare instances, unforeseen circumstances beyond our control may significantly impact our ability to deliver the agreed-upon services. In such cases, we will work with you to find a mutually agreeable solution, which may include a prorated refund based on the work completed.

Non-Refundable Services

  • Services already rendered or work completed in accordance with the project scope and timeline
  • Ongoing monthly retainer fees for services like SEO or social media management.
  • Rush fees or expedited service charges.

Requesting a Refund

To request a refund, please contact us within [30] days of your initial payment with a clear explanation for your request. We will review your request and respond promptly.

Contact Us

If you have any questions about this Refund Policy, please contact us: